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Frequently Asked Questions

Audience Type
Why can't I hear the other person? Provider, Technician, Patient
Why am I getting a Java error? Provider, Technician, Patient
How do I add my name to prescriptions? Provider
Why does it say, "Failed to Connect"? Provider, Technician, Patient
I have booked a telehealth appointment with my doctor, what do I now? Patient
What do I do if I forget my password? Provider, Clinic Coordinator, Technician
What is my username? Provider, Clinic Coordinator, Technician