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Why can I only hear my doctor and not see them?
Answer
Your internet connection may be poor; please consider the following options:
- Switching to a different network.
- Disconnect the call. Disconnect and reconnect to the internet. Rejoin the telehealth visit.
- Disconnect the call. Restart your internet router and rejoin the telehealth visit.
- Switching to a different device.
Question Type
ConnectM
Audience Type
Patient
Other