Connect Quick Start Video Tutorials
Schedule an Appointment
Patient Going to Virtual Waiting Room
Doctor Starting Video Consult
Frequently Asked Questions
| Audience Type | |
|---|---|
| Can I use a Windows phone for my telehealth visit? | Patient, Other |
| Can I use a BlackBerry device for my telehealth visit? | Patient, Other |
| I am using a mobile device but I do not have access to the appointment email on my device, what do I do? | Patient, Other |
| My video quality is choppy; can it be improved? | Patient, Other |
| Why can I only hear my doctor and not see them? | Patient, Other |
| Why can I only see my doctor and not hear them? | Patient, Other |
| My system test fails on the "Network Connection" test, what do I do? | Patient, Other |
| My system test fails on the "internet speed" test, what do I do? | Patient, Other |
| My system test fails on the “Latest app install” test, what do I do? | Patient, Other |
| Can I use Wi-Fi on my mobile device for my visit? | Patient, Other |