Connect Quick Start Video Tutorials
Schedule an Appointment
Patient Going to Virtual Waiting Room
Doctor Starting Video Consult
Frequently Asked Questions
| Audience Type | |
|---|---|
| What do I if the doctor got disconnected during the telehealth consultation? | Patient |
| I want my family member to join me in my telehealth appointment. Can we both use a mobile device for this purpose? | Patient |
| I am travelling on the day of the my appointment. Can I use my mobile device while travelling and connect with my doctor? | Patient |
| When I click on the Livecare Connect App, it asks for a 9-digit code. Where is that code? | Patient |
| Can I use mobile device for my video consultation with doctor? | Patient |
| There are two icons on my screen, 'Start Medicam' and 'Change audio'. What are these icons for? | Patient |
| Why am I unable to send an image? | Technician, Patient |
| Why can't I see myself? | Provider, Technician, Patient |
| My video quality is choppy; can it be improved? | Provider, Technician, Patient |
| Why can't anyone hear me? | Provider, Technician, Patient |