Technical Support Tiers
| Features | Tier 1 | Tier 2 | Tier 3 |
|---|---|---|---|
| FAQ |
✔ | ✔ | ✔ |
| Email Support | ✔ | ✔ | ✔ |
| Chat Support | ✔ | ✔ | ✔ |
| Phone Support | ✔ | ✔ | |
| User Management | ✔ | ||
| Medical Peripheral support | ✔ | ||
| ConnectCart & ConnectCase support | ✔ |
Phone
- Available 9:00 AM - 5:00 PM PST
- 30 minutes per provider / month
- Off hours emergency hotline 1-855-599-8817
Chat
- Available 9:00 AM - 5:00 PM PST
- Login to access
- Off hours emergency hotline 1-855-599-8817
- Immediate response time for critical issues
- 48 hours for Tier 1
- 24 hours for Tier 2