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Technical Support Tiers

Technical Support Tiers



Features Tier 1 Tier 2 Tier 3
FAQ
Email Support
Chat Support
Phone Support
User Management
Medical Peripheral support
ConnectCart & ConnectCase support

Phone

  • Available 9:00 AM - 5:00 PM PST
  • 30 minutes per provider / month
  • Off hours emergency hotline 1-855-599-8817

Chat

  • Available 9:00 AM - 5:00 PM PST
  • Login to access
  • Off hours emergency hotline 1-855-599-8817

Email

  • Immediate response time for critical issues
  • 48 hours for Tier 1
  • 24 hours for Tier 2